Effective Date: 10-Mar-2025
Thank you for shopping with us! We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
1. Return Policy
We accept returns under the following conditions:
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Contact our support team at info@rishamart.com within 2 days of receiving your order.
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The product must be unused, in its original packaging, and in the same condition as received.
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Products that are damaged due to misuse, wear and tear, or negligence will not be eligible for a return.
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Certain items, such as earphones, headphones, and other personal-use accessories, may not be returnable due to hygiene reasons unless defective.
How to Initiate a Return:
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Contact our support team at info@rishamart.com with your order number and reason for return.
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Once approved, you will receive instructions on how to ship the item back to us.
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The customer is responsible for return shipping costs unless the item received was defective or incorrect.
2. Refund Policy
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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If approved, the refund will be processed within 5-10 business days to the original payment method.
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Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
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If the refund is delayed beyond the stated time, please contact your bank or payment provider for further details.
3. Exchange Policy
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If you received a defective or incorrect item, you may request an exchange instead of a refund.
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Exchanges are subject to product availability.
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Follow the same return process and indicate whether you prefer an exchange.
4. Non-Returnable Items
Certain products cannot be returned, including:
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Opened or used personal-use accessories (earphones, headphones, smartwatches, etc.)
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Digital products or software licenses
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Items not in their original packaging or missing accessories
5. Cancellations
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Orders can be canceled within 24 hours of placement if they have not been shipped.
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Once an order is shipped, it cannot be canceled but can be returned following our return policy.
6. Contact Us
For any return or refund inquiries, feel free to reach out to us at info@rishamart.com. Our team is happy to assist you!
Email: info@rishamart.com
